YE DIGITAL will add a new service, "AQUA Operation Monitoring Service," to its warehouse automation system (WES) "MMLogiStation" operation and maintenance services starting in December.
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The annual usage fee originally includes operation and maintenance services, and support is provided by YE Digital's Logistics DX Service Center.
By adding the "AQUA Operation Monitoring Service," we will automate incident reporting and utilize AI generation for knowledge creation and knowledge retrieval, leading to the early resolution of problems.
The "AQUA Operation Monitoring Service" utilizes YE Digital's operation and maintenance data utilization service, "AQUA DataFusion." It centrally manages operation and maintenance data and streamlines inquiry response operations by using AI generation.
Customers can register data for information management, such as recovery procedures and recovery time, and benefit from the ability to understand the work experience and analysis status without having to call the center.
YE Digital's Logistics DX Center creates knowledge bases from user-specific incident information, collected error information from automated equipment, and information on how to deal with "MMLogiStation," and then provides support utilizing this knowledge.
By providing accumulated general-purpose knowledge to all users as shared knowledge, it is expected that problems can be resolved more quickly.
