On September 17, KURANDO released the results of its "Survey on the Actual Situation of Recruitment and Retention of Personnel in Logistics Warehouses," which was conducted among personnel recruitment managers at companies with logistics warehouses. The survey revealed that more than 85% of personnel recruitment managers at companies with logistics warehouses currently feel some kind of challenge in recruiting and retaining people working in their logistics warehouses.
The survey was conducted online from August 27 to September 1, targeting 314 recruitment personnel (men and women in their 20s to 50s) at companies with logistics warehouses.
In response to the question, "Do you currently feel any challenges in recruiting and retaining people working in logistics warehouses?", 86.6% answered "yes" and 13.4% answered "no," revealing that over 85% of recruitment managers at companies with logistics warehouses feel some kind of challenge.
<Percentage of responses to the question "Do you currently feel there are any challenges in recruiting and retaining people working in logistics warehouses?">
The main challenges in recruiting workers for logistics warehouses (multiple answers allowed) were: "few applicants" (48.5%), followed by "unable to recruit the desired personnel" (43.8%), then "soaring recruitment costs" (33.1%), "too many personnel needed to keep up with recruitment" (32.7%), and "offering a job offer only to be declined" (25.7%).
<Percentage of responses to the question "What specific challenges do you feel you face regarding the recruitment of people to work in logistics warehouses?" (multiple answers allowed)>
In a survey of respondents who indicated they felt there were challenges in recruiting and retaining employees working in logistics warehouses, the question "What is the retention rate of employees working in logistics warehouses one year after hiring?" was asked. The results were as follows: 1st place: "50% or more but less than 60%" at 26.1%, 2nd place: "70% or more but less than 80%" at 20.2%, 3rd place: "60% or more but less than 70%" at 17.7%, and 4th place: "Less than 50%" at 16.5%.
<Percentage of responses to the question "What is the retention rate of employees working in logistics warehouses one year after hiring?">
In response to the same question, "What specific challenges do you feel regarding the retention and engagement (sense of attachment and contribution) of people working in logistics warehouses?", the top answer was "low wages and benefits" at 45.6%, followed by "monotonous work that makes it difficult to maintain motivation" at 41.5%, and "inflexible shifts that make it difficult to take time off" at 34.2%. This revealed that the main challenges to the retention and engagement of people working in logistics warehouses are "low wages and benefits" and "monotonous work that makes it difficult to maintain motivation."
<Percentage of responses to the question "What specific challenges do you feel you face regarding employee retention and engagement (attachment and sense of contribution) at logistics warehouses?">
When asked, "Does your company have introduced any DX tools that contribute to the recruitment, retention, and engagement of people working in logistics warehouses?", the top answer was "Not introduced yet, but there is a possibility of introducing them in the future" at 34.1%, followed by "Not introduced yet, but there are plans to introduce them in the future" at 27.1%, "Not introduced yet, and there are no plans to introduce them in the future" at 26.1%, and "Already introduced" at 12.7%. This shows that approximately 75% of recruitment managers at companies with logistics warehouses are considering introducing some kind of DX tool, or have already introduced one.
