On October 6th, Hacobu announced that it has added an AI search function to the help page of its truck reservation service, "MOVO Berth."
<Added AI search functionality to the "Moovo Birth" help page>
Traditionally, the search function on help pages displayed a list of articles based on keyword matching, meaning users had to be resourceful to find the article that best suited their needs.
As the help pages have been expanded, the increased amount of information has made searching more difficult. To address this situation, they have developed an AI-powered search function. The AI search analyzes the context of the question and can present appropriate answers and relevant help pages.
Additionally, the AI search page provides links to traditional help pages and featured articles, allowing users to find information in the same way as before. This feature is available to anyone with a MOVO Berth account.
<Image of an AI answering questions>
Currently, the AI search function is only available for "MOVO Berth," but going forward, we will monitor its usage and effectiveness, and then expand its use to the fleet management service "MOVO Fleet" and the dispatch, order, and management service "MOVO Vista."
In conjunction with this, they plan to incorporate user feedback and create an environment that is even more comfortable to use.
