On October 30, Gaussy announced that its warehouse robot service "Roboware" has begun offering operation and maintenance outsourcing services for robots sold by other companies, and that it has been contracted to operate and maintain a shelf-carrying robot operating at Trusco Nakayama's logistics center.
<Logos of both companies>
Roboware's operation and maintenance outsourcing service is a specialized operation and maintenance service that provides comprehensive support for logistics robots, regardless of the manufacturer, from operation, inspection, repair, parts replacement, emergency response, to improvement proposals. The company's engineers, with their extensive knowledge and experience, support performance improvement and stable operation. Furthermore, based on operational data and on-site challenges obtained through maintenance, they propose optimal automation solutions, contributing to increased efficiency and productivity in logistics operations.
The main features of Roboware's operation and maintenance outsourcing service include rapid recovery in case of trouble through remote support via a call center available up to 24 hours a day, 365 days a year. It can be customized to meet specific needs, from regular inspections to emergency response. Improvement suggestions are provided based on the collection and analysis of operational data. Leveraging the company's network, maintenance support is available nationwide.
The target customers are: "User companies that have already introduced robots and want to review their maintenance procedures," "User companies that use multiple manufacturers and want to consolidate their point of contact," "User companies that have introduced used robots (not covered by the manufacturer's maintenance)," and "Robot manufacturers and sales agents who want to outsource their domestic maintenance operations."
<TRUSCO Nakayama's largest logistics center in Japan, "Planet Saitama">
<Inside the warehouse>
TRUSCO Nakayama maintains an inventory of approximately 61 items at 28 logistics centers nationwide, providing a highly convenient procurement service that ensures the delivery of professional tools (factory auxiliary materials) needed for manufacturing sites, "when needed," "what is needed," and "in the required quantity."
The logistics center has introduced several types of state-of-the-art logistics equipment, including warehouse robots, and since the stable operation of this equipment is directly linked to the quality of service, equipment maintenance plays a crucial role. Preventing major breakdowns and responding quickly when they occur are essential, as is providing high-level operational support in both hardware and software aspects.
Therefore, Trusco Nakayama, impressed by Gaussy's extensive knowledge and experience in customer support, decided to implement their outsourced operation and maintenance services at its largest logistics centers, "Planet Saitama" (Satte City, Saitama Prefecture) and "Planet Tohoku" (Sendai City, Miyagi Prefecture).
