Salesforce Japan will hold a large-scale event, "Salesforce World Tour Tokyo," in Tokyo on November 20th and 21st.
The event will feature a diverse program including keynote speeches, special lectures, roundtables, breakout sessions, workshops, theater sessions, and Agentforce consultations.
Some sessions will be live-streamed on Salesforce+.
■ Outline
Dates: September 20th (Thu) and 21th (Fri)
Venue: The Prince Park Tower Tokyo (4-8-1 Shibakoen, Minato-ku, Tokyo)
Note: Also held online simultaneously.
■Featured Sessions
2-A3 [For Retailers] Solving the Labor Shortage on the Ground! Cainz's Business Transformation Using AI
11 month 21 Date (gold) 13: 00 ~ 13: 30
<<Click here to book a session>>
This session will provide a concrete example and demonstration from Cainz, highlighting the secrets to high-performance store management with limited personnel. The session will cover the challenges and setbacks the company faced during its AI implementation process, as well as the innovations and initiatives it learned from those experiences.
Salesforce stated regarding the session, "We hope that attendees will take away some insights into how headquarters and stores can work together to leverage AI to improve productivity and transform operations."
■Speakers
Cainz
General Manager, Information Systems Division
Hidekazu Nagao
Cainz
Information Systems Division
Head of Customer Service Platform Department and Corporate Solutions Department
Mr. Miyoshi Tanaka
Salesforce Japan
Industry Advisors Division, CX & Loyalty & Retail Director
Tetsuya Ogawa
■Other notable programs
Learn from the pioneers' challenges! Practical know-how for agent-type companies.
We plan and conduct sessions that introduce the latest domestic and international case studies and practical know-how tailored to various industries, business types, and operations. Through the practices of leading companies, we provide immediately applicable insights, such as reducing response times through data integration and initiatives that dramatically improve customer service speed.
Tackle Business Challenges in 60 Minutes!
Using industry-specific and application-specific use cases as examples, the workshop will provide participants with hands-on experience in solving business challenges alongside experts. It will be a challenging, hands-on session designed to help participants master the AI agent implementation process and acquire practical skills directly applicable to their work within one hour.
Let's create it together! Learning & Network for the future of the AI era.
We plan and operate participatory events that combine learning and interaction, with AI as the theme. Through providing feedback to product developers and game-like data experiences, we offer a platform to gain hints for organizational design and talent development, implementing it as a co-creation program where participants can feel a sense of contributing to society while learning.
