On November 14, ASKUL announced information (9th report) regarding a system failure caused by a ransomware attack. The company revealed that it had confirmed the possibility that information about client companies using its 3PL service (logistics support service) operated by its group company ASKUL LOGIST, as well as information about the end users of those client companies, may have been leaked to external parties.
As of November 14th, the data potentially leaked externally includes some of the shipping and delivery data related to logistics operations entrusted to ASKUL LOGIST by its business partners, specifically delivery addresses, names, phone numbers, and ordered product information.
Please note that we do not accept requests to provide email addresses or credit card information.
Regarding this matter, Ryohin Keikaku announced on November 14th that it had confirmed the possibility that customer information provided to ASKUL LOGIST for product delivery may have been leaked to an external party. The period affected is currently under investigation by ASKUL and has not yet been determined.
As of 10:11 AM on November 14th, no incidents of damage resulting from the misuse of this information have been confirmed. However, there is a risk that this information may be used to send "incoming calls," "spoofing/phishing emails (SMS)," and "direct mail" in the future. Therefore, people are urged to be cautious of suspicious incoming calls and text messages, and to delete any links such as URLs without clicking them.
ASKUL Ransomware Attack: ASKUL Website Orders Expected to Reopen in Early December
