ASKUL reports 11 system failures; warehouse management system expected to resume operation mid-December or later.

August 28, 2025 / IT/Equipment

PR article

On December 28, Askul announced the progress (11th report) on its efforts to restore services following the system failure caused by the ransomware attack on October 19.

<Situation as of November 28th>
1128askul1 - Askul reports 11 system failures; warehouse management system expected to resume operation mid-December or later.

According to the report, orders on the ASKUL website are scheduled to resume during the first week of December. The resumption of shipments of inventory using the warehouse management system from some logistics centers is scheduled for mid-December or later. The number of shipments and shipping centers will be gradually expanded.

They also stated that delivery times will be longer than usual until stable operation can be confirmed.

There are no changes to other service statuses from the 10th report (November 19th).

Askul reports third ransomware infection, begins trial shipment of some products manually.

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