Ryohin Keikaku, the company that operates MUJI, announced that it will resume order taking and shipping for all products from 10:21 AM on December 15th at its official online shop, "MUJI Net Store," which had been suspended since 12:10 PM on October 19th.
The company's online store primarily operated using 3PL services provided by ASKUL LOGIST, a group company of ASKUL, but had suspended orders due to a ransomware infection at ASKUL.
On December 1st, we resumed order taking and shipping operations for some products, such as large furniture, but now we are pleased to announce that we will be resuming order taking and shipping operations for all products in our online store.
■Background
| XNUM X Month X NUM X Day X NUM X | The following services and features will be discontinued. ◆MUJI Online Store (Website) All services and features ◆MUJI app |
| November 20st | "Notice Regarding Suspension of Orders at MUJI Online Store (First Announcement)" has been released. We have resumed operations other than online store purchases and monthly subscription service subscriptions. |
| November 14st | MUJI has released a second announcement regarding the suspension of orders at its online store. "Regarding the possibility of customer information leakage due to a ransomware infection at Askul Corporation" The following information pertains to customers who have made purchases at our online store (shipping and delivery data related to delivery operations). Address, name, phone number, and ordered product information. *Credit card information is not included. |
| November 1st | MUJI has released a third announcement regarding the suspension of orders at its online store. "MUJI Online Store Partially Reopens" We will resume order processing and shipping for some products (large furniture and home appliances, frozen foods, pet supplies, etc.), the "Shokoku Ryohin" direct-from-the-producer page on our online store, and the "Monthly Subscription Service." |
| November 12st | MUJI has released a fourth announcement regarding the suspension of orders at its online store. "MUJI Online Store has resumed order processing and shipping operations for all products." |
Ryohin Keikaku / Partial reopening of MUJI's online store from December 1st
